不管是什么事情，总有它好与不好的地方；
这份工作，可以说压力挺大，就是别犯错，怎么说；
如果你的一个小疏忽可能造成顾客巨大的损失。
幸运的话，可能是小事，不会伤到什么；
不幸运？！自己看着办吧！

前阵子因为所犯下的错，难过了很久。
现在总算慢慢找回自信和过了那个过渡期吧。

今天，帮到了个客户，很开心很开心。
Mr O,他用四个号码从 Celcom MNP 过来 Maxis,说明要用prepaid（那号码超美的！）
现在他Celcom的line被截了，Maxis 的却还不能用。
一查之下，怎么他的线全都是postpaid的？
结果，帮人帮的到底，打去他做手续的中心查询之后发了个案子去那，然后告诉他会尽快帮他解决（正常手续需要３－７天工作日子，因为他说都是工作用的很重要；看在我喜欢他号码的份上，帮他吧！）。
就在我收工后，关完全部系统后，同事给我给纸条；
Mr O 找我……….
可我都关完系统了咧？就拜托同事帮忙呗！
结果大家都不愿打回去，因为很棘手咧！哈哈哈
结果？不就另一边 Mr O又打回来了。
我从系统里面‘见证’他的号码一个一个地‘活’了过来！
中心那边正帮他弄着咧！他肯定是开心吧！
其实，我也开心，因为我帮到他，就那满足感和成就感！

Terrible service and respond from Old Town White Coffee at Sri Manja

The story goes like this……

I went to Old Town Coffee shop opposite my staying place to online while having my dinner over there.
It was around….9pm, I was starving!!! Some more I went jogging!
I ordered wantan mee soup. Then I on my laptop….surfing!
Later, the staff served me wantan soup.
Hmm, why they served it separately??
Who cares?? I ate what I had first, while waiting for the mee!

After waiting so long, my mee still never appeared (???)
I waited till my fried wantan became soft and not crunchy L
Then I asked, ohh well, they served wrongly. They gave me wantan soup instead of wantan mee soup!
Later, my wantan mee soup came. I finished up everything!

When I was going to leave, I asked for bill.
Ohh well, they charged me for the wantan soup which they served wrongly!!!
Although it was not so expensive, RM5.90, but wasn’t it UNFAIR for them to charge on me for their own mistake??!

I spoke to one of the servant, she asked the supervisor, came back to me that, I MUST pay because I ATE it. Even if I said, okay, I ate it, but your staff made mistake, I pay half of it, still got a reply ‘must pay because I ate it’……

Oh well.

Firstly, I did not order wrongly, they served it wrong, and I waited soooooo long for my mee. Who was the one who made mistake??? Me??? Did I order wrongly???

Secondly, they did not inform me that they are going to charge me because they served wrong and I makan wrong!! They just simply add on my bill!!! Wasn’t it unfair??? If they serve me shark fin and I must pay for it also??? (Although I can’t find shark fin here. Hahaha). At least, if they inform me beforehand, and I agree with that, I will pay la.But what they were doing was they added it into my bill without my acknowledgement!

I learnt a lot from my current work. I am facing ALL KINDS of human attitude every day. I learnt that, we must not be afraid to voice out and conserve our right. Human are selfish. If you do not know to protect yourself and speak out for yourself, no one will do so for you, and you will be the one who lose/rugi. They will take advantage on you for their own benefit!!!

Human are imperfect. We do make mistake. Just like what I did recently. And, do remember, no one will bear on your mistake. You are the only one who will be responsible for your own mistake! No one will pity you and protect you for your mistake. Remember, we are imperfect, yes we do make mistake. We must be responsible for what we did wrongly and we must learn from the mistake and never repeat it again. This is life. Be realistic!

Don’t ever try to take advantage on me. Yes I am young and I was there eating alone. But don’t ever thought that I will cower and afraid because I were alone. I have been facing difficult situations alone over the past 2 months. Yeah if in the past, I may not argue with them, after all, it’s just small amount of money right? But, now I will not. I learnt, I learnt a lot (especially from the Indians lol) that, we must be brave to voice out to protect our rights. If you are soft and coward, people definitely will take advantage on you. I have been facing that hard situation over the months. Yeah we had hard time when we in the difficult situation, facing the others savage human, yes it was terrible experience, but can’t deny that, it actually benefit us as we learnt from it. Remember, now my face is getting thicker and thicker, I won’t feel embarrass. LOL

It’s not the money matter, but their serving and handling attitude and the explanation that they gave, I am not satisfy with it.

*****

Updates:

I went there to see the supervisor today. He was sitting with friends minum. I told the staff that I want to talk to supervisor. She asked why, I said, regarding yesterday's issue. Then she told the supervisor about it, then the supervisor, sitting down there, looking up, and said, 'mana-mana you pergi pun, telah makan mesti nak bayar' (wherever you go, you eat, and you must pay).

....................

Then I told him, look,
firstly, I did not make a wrong order, but it was your staff mistakenly made a wrong order for me. I thought you guys serving the mee and the wantan separately, so I ate the wantan while waiting for my mee, but I waited so long, then only I asked.

secondly, your staff added the wantan into my bill without even asking for my permission or didn't even bother to inform me. The procedure was so WRONG!

Then he asking the staff why la this la that la. Left me standing there waiting. Then, in the end, he said, sorry. I said, I just want to let you know what I thinking and do not repeat the mistake again.

Before I left, I asked the manager, well, I saw from menu, if I order the wantan soup ala carte the price is RM5.90, but it should be cheaper, RM4.90 if I order together with my meal right?! But I paid RM5.90 for the wantan soup which I didn't intend to order it actually?

See, double mistake. They charged me wrongly for the wrong order.

心态要放宽 豁达些
得与失 到头来 不必太计较
顺境 逆境 也是个经历
人生 就是个过程

哀

单枪匹马 孤军作战 我并不坚强

很多时候，遇到困难，只能自己硬着头皮去面对。
没有人，没有人会可怜你而且他们也帮不到你。
也没有人，在第一时间可以诉说和分担。

心里可能很怕很担心，可是外边只能装镇定坚强

不容易，一点都不容易。
只有自己能明白这其中的滋味。

我，其实并不坚强。

一个女孩，在外找工作。
大大小小的琐事自己来面对。
我不是埋怨，这是我自己选的。
因为，我有目标我有梦想。

你做错了什么都无所寻形。
你所说的你所做的一切，都会被监视。
幸运时，那小错可能不会被发现；
不幸运？你无法逃避，你只有面对他。
那一字一句是从你口中说出来的，没有人需要负责任，除了你自己。

错了，肯定要面对。
但，人非圣贤，孰能无过。
做错了，就要承认 (我也不得不承认....)
反正，就是从错误中吸取教训。

但是，那面对错误的过程中，需要非常大的勇气。
那种彷徨无助不知所措的感觉，
就像，在深海中漂泊，看不到海岸一样的迷茫;
就像，在一大片沙漠中，看不到尽头的失落和无助。

好吧，无论结果是什么，我都有最坏的心里准备；
人，总该为自己愚昧的错误负上责任。






喜怒哀乐；
原来，有悲伤困难和挫折伴随着日子，才促成完整的人生