Terrible service and respond from Old Town White Coffee at Sri Manja

The story goes like this……

I went to Old Town Coffee shop opposite my staying place to online while having my dinner over there.
It was around….9pm, I was starving!!! Some more I went jogging!
I ordered wantan mee soup. Then I on my laptop….surfing!
Later, the staff served me wantan soup.
Hmm, why they served it separately??
Who cares?? I ate what I had first, while waiting for the mee!

After waiting so long, my mee still never appeared (???)
I waited till my fried wantan became soft and not crunchy L
Then I asked, ohh well, they served wrongly. They gave me wantan soup instead of wantan mee soup!
Later, my wantan mee soup came. I finished up everything!

When I was going to leave, I asked for bill.
Ohh well, they charged me for the wantan soup which they served wrongly!!!
Although it was not so expensive, RM5.90, but wasn’t it UNFAIR for them to charge on me for their own mistake??!

I spoke to one of the servant, she asked the supervisor, came back to me that, I MUST pay because I ATE it. Even if I said, okay, I ate it, but your staff made mistake, I pay half of it, still got a reply ‘must pay because I ate it’……

Oh well.

Firstly, I did not order wrongly, they served it wrong, and I waited soooooo long for my mee. Who was the one who made mistake??? Me??? Did I order wrongly???

Secondly, they did not inform me that they are going to charge me because they served wrong and I makan wrong!! They just simply add on my bill!!! Wasn’t it unfair??? If they serve me shark fin and I must pay for it also??? (Although I can’t find shark fin here. Hahaha). At least, if they inform me beforehand, and I agree with that, I will pay la.But what they were doing was they added it into my bill without my acknowledgement!

I learnt a lot from my current work. I am facing ALL KINDS of human attitude every day. I learnt that, we must not be afraid to voice out and conserve our right. Human are selfish. If you do not know to protect yourself and speak out for yourself, no one will do so for you, and you will be the one who lose/rugi. They will take advantage on you for their own benefit!!!

Human are imperfect. We do make mistake. Just like what I did recently. And, do remember, no one will bear on your mistake. You are the only one who will be responsible for your own mistake! No one will pity you and protect you for your mistake. Remember, we are imperfect, yes we do make mistake. We must be responsible for what we did wrongly and we must learn from the mistake and never repeat it again. This is life. Be realistic!

Don’t ever try to take advantage on me. Yes I am young and I was there eating alone. But don’t ever thought that I will cower and afraid because I were alone. I have been facing difficult situations alone over the past 2 months. Yeah if in the past, I may not argue with them, after all, it’s just small amount of money right? But, now I will not. I learnt, I learnt a lot (especially from the Indians lol) that, we must be brave to voice out to protect our rights. If you are soft and coward, people definitely will take advantage on you. I have been facing that hard situation over the months. Yeah we had hard time when we in the difficult situation, facing the others savage human, yes it was terrible experience, but can’t deny that, it actually benefit us as we learnt from it. Remember, now my face is getting thicker and thicker, I won’t feel embarrass. LOL

It’s not the money matter, but their serving and handling attitude and the explanation that they gave, I am not satisfy with it.

*****

Updates:

I went there to see the supervisor today. He was sitting with friends minum. I told the staff that I want to talk to supervisor. She asked why, I said, regarding yesterday's issue. Then she told the supervisor about it, then the supervisor, sitting down there, looking up, and said, 'mana-mana you pergi pun, telah makan mesti nak bayar' (wherever you go, you eat, and you must pay).

....................

Then I told him, look,
firstly, I did not make a wrong order, but it was your staff mistakenly made a wrong order for me. I thought you guys serving the mee and the wantan separately, so I ate the wantan while waiting for my mee, but I waited so long, then only I asked.

secondly, your staff added the wantan into my bill without even asking for my permission or didn't even bother to inform me. The procedure was so WRONG!

Then he asking the staff why la this la that la. Left me standing there waiting. Then, in the end, he said, sorry. I said, I just want to let you know what I thinking and do not repeat the mistake again.

Before I left, I asked the manager, well, I saw from menu, if I order the wantan soup ala carte the price is RM5.90, but it should be cheaper, RM4.90 if I order together with my meal right?! But I paid RM5.90 for the wantan soup which I didn't intend to order it actually?

See, double mistake. They charged me wrongly for the wrong order.